ARUN JAIN'S DIARY

Many smart enterprises are using AI to drive near autonomous operations to drive faster TAT and lower operations costs. Intuitive design and embedding expert agents in client user journeys can reduce operation costs by over 60%.

PF Expert Agent technology designed by Intellect Design Arena Ltd’s Applied AI research team synthesises five sets of knowledge to drive actionable intelligence:

A. Knowledge from large sets of documents.
B. Well-crafted operations book (Roles and SOPs).
C. Structured data from data lakes or application systems. 
D. Book of regulations
E. Market knowledge.

The PF Expert Agent enables Operations Managers imagine near autonomous user journeys for their customers, including timely AI nudges and AI Alerts, to Relationship Managers, Compliance Managers and Management, as relevant. It uses contextual LLM models appropriate for business from a basket of OpenAI – GPT-4, GPT-4o, Anthropic – Claude 3 Opus, Claude 3.5 Sonnet, Claude 3 Haiku, and other advanced language models.

During a recent bootcamp, it was deeply satisfying to watch 5 teams rapidly build their own working expert agents, within the period of a 3 day Purple Fabric Bootcamp.

As shared earlier, I am extending a special invite to SMEs, Heads of Departments and Product Managers to our exclusive AI Boot Camp on August 29 and 30 in Chennai. You can explore how AI can simplify operations across specified functions and discussions within a financial institution through this Boot Camp.

Link to register

We just finished the 9 day long eMACH.ai Summit with 325 Senior Intellect leaders and Advisors at our corporate headquarters. The eMACH Summit 2024 was beautifully designed with three blocks of learning, collaborating, and alignment on the exciting journey of Intellect 3.0. 92 delegates from 25 countries participated in two boot camps and the final summit.

We had two Bootcamps – Composable Technologies for Finance Platform of eMACH using Turmeric and Contextual Technologies using holistic Enterprise Business impact Purple Fabric Platform.

In Turmeric Bootcamp, all 300 delegates composed a full loan repayment user journey from Data design, Process design, Ruled design, Event design, API design and interaction design on their own laptop simultaneously. These include global Sales heads to corporate management heads who had not touched or experienced programming in their life. This Bootcamp tested the power of Simplicity of Turmeric where UX, API, and Orchestration can be imagined, coded and tested on a True composable platform.

In Purple Fabric Platform Bootcamp, the 300 senior leaders understand the 9 technologies of AI under one roof, from ingestion and extraction to Gen AI. By 3rd day, they built their own Expert Agents in the area of their choice. The winners of the innovation challenge are not AI architects but the Regional Sales team and Business teams. The First principle thinking applied in designing designing full scale Business Impact AI platform was just magical. The true excitement of using AI for Enterprise Operations simplicity is still palpable.

Last week, I travelled to Dubai for the launch of Intellect’s ‘First Principles’ Technology suite, eMACH.ai, for Technology-suave Bankers in the Middle East and Africa. The trip was a truly holistic experience, allowing me to not only present eMACH.ai, but also gain valuable insights into the region’s financial landscape and culture, which has substantially changed in last 10 years.

My interactions proved to be incredibly enriching. I had the privilege of meeting the COOs and CIOs of three major banks in the UAE, gaining first-hand knowledge about their current strategies. I was particularly impressed by their operational efficiency, evident in their high net margins (around 60%) and low cost-to-income ratios (between 25 and 32%).

Beyond business, I was captivated by the speed of change of the region. The drive from Dubai to Abu Dhabi, a mere 1 hour 10 minutes at 140 km/hour (87 mph) much higher than speed limit of 65 mph in US. I like the way the green trees are planted along the highway with drip irrigation in complete desert.

In Abu Dhabi, the “richer and older brother” of Dubai, I met with a customer of ADIB and engaged in a stimulating discussion about applying first principles thinking.
I could able to visit few Tourist structures built in Abu Dhabi : the Louvre Museum, Qasr-a-watan and the Grand Mosque. All 3 structures are big in size as well with great craftsmanship.

What I liked about the trip that Human can reverse the direction of desertification if they want. I noticed vegetables and fruits from local farms that too in the Desert of the UAE and they were using all bio fertilisers.

Rajesh Saxena Rajeev Kakar Sandeep Chouhan Banesh Prabhu Manish Maakan