ARUN JAIN'S DIARY

Design Thinking Session for Business Leaders and Startups

It’s been 11 years since we inaugurated 8012 FT – the Transformation Design Center for Driving Leadership and Enterprise Transformation.

To commemorate this milestone, I am taking a 90-minute online session on “Design The Thinking Primer” free for all Business Leaders, Small and Medium-Size Companies and Startups.

It’s been 11 years since we inaugurated 8012 FT – the Transformation Design Center for Driving Leadership and Enterprise Transformation.

To commemorate this milestone, I am taking a 90-minute online session on “Design The Thinking Primer” free for all Business Leaders, Small and Medium-Size Compa

The session will cover topics such as the first principles of scale, the significance of Design Thinking, the concept of ‘Design The Thinking’ and how Design Thinking operates using Frames and Details to drive the Last 2% equals to 200% increase in performance.

The Session is scheduled on 29th March 2024, at 3 pm – 5 pm IST. You can register for this event at https://lnkd.in/eBwxKFhh.

Write to nachu.nagappan@intellectdesign.com for any further clarification that you may have.

This week, we are celebrating the 11th Anniversary of Transformation Design Center for Digital and Cognitive Enterprises-8012FT, Holistic Design Thinking Space.

We started the Transformative journey of designing a Product and Technology Institution from the service company Polaris since 2009.

During 2009 and 2011, I designed the first Design the Thinking program Unmukt, focused on understanding the art and Science of Human Thinking and trained 1100+ associates at Polaris. We wanted to change the culture of the company from Order Takers to Problem Solvers to Agenda Setters. The initial impact was there but not long-lasting. Then we decided to create an ‘Inspirational Space’ to drive understanding true Customer Desirability by designing Personna Maps and Empathy Maps, observing Patterns and Anti-patterns and then Connecting the dots. 8012 FT, Transformation Design Center for Digital and Cognitive Enterprise, spread over a big expanse of 30,000 Sqft, took 15 months to design on paper by 10 cross-functional designers and 9 months to construct and finish. During 15 months of the Design phase, the team discarded 3 fully designed architecture drawings, including models, before agreeing on the 4th design. It required extreme patience from the design team.

This led to the demerging of Polaris into Polaris as a Software services company and Intellect Design as a Product and technology company in 2014. Here, the journey of ‘Intellect Design’ begins to lead BankTech Wave 5 based on Cloud technology and AI. We launched the First Principle-based Financial Tech Stack, eMACH.ai, the most Comprehensive, Composable & Contextual, last year. eMACH.ai Financial Tech Stack has over 329 Microservices, 535 events and 1757 curated assets for Core Banking, Lending, Wealth, Transaction Banking, Insurance for banks & financial institutions. We take pride that Intellect technology has been adopted by over 300+ global customers across 57 countries.

Today, when we are celebrating our 11th Anniversary, we are satisfied that this centre has contributed to conducting around 500+ DT workshops for Intellect Customers, Corporations, Management and Engineering Faculties, and Government bodies like AICTE, FinBlue, @NIC, NITTTR, DIET, Startup TN, Tamilnadu Industries etc., Academic institutions like Indian Institute of Management, Calcutta, Anna University, IIIT Ranchi, IIITDM, Krea University, BIM, SOIL, SRM University, NIET, Madras School of Social Work (MSSW), RMK College and Corporates like Confederation of Indian Industry, IDP, Cavincare, Maverick Systems, Indian Oil Corporation & more.

The center helped in designing holistic Rural development under Mission Samriddhi by conducting over 150 design Thinking sesions on Leadership, Social, Economic, Ecological, Institutional development. It also hosted more than 25000 Transformative Experience Walks.

Very satisfying 11 years of Self-transformation, Intellect transformation, Technology transformation and ecosystem design.

Last week, I travelled to Dubai for the launch of Intellect’s ‘First Principles’ Technology suite, eMACH.ai, for Technology-suave Bankers in the Middle East and Africa. The trip was a truly holistic experience, allowing me to not only present eMACH.ai, but also gain valuable insights into the region’s financial landscape and culture, which has substantially changed in last 10 years.

My interactions proved to be incredibly enriching. I had the privilege of meeting the COOs and CIOs of three major banks in the UAE, gaining first-hand knowledge about their current strategies. I was particularly impressed by their operational efficiency, evident in their high net margins (around 60%) and low cost-to-income ratios (between 25 and 32%).

Beyond business, I was captivated by the speed of change of the region. The drive from Dubai to Abu Dhabi, a mere 1 hour 10 minutes at 140 km/hour (87 mph) much higher than speed limit of 65 mph in US. I like the way the green trees are planted along the highway with drip irrigation in complete desert.

In Abu Dhabi, the “richer and older brother” of Dubai, I met with a customer of ADIB and engaged in a stimulating discussion about applying first principles thinking.
I could able to visit few Tourist structures built in Abu Dhabi : the Louvre Museum, Qasr-a-watan and the Grand Mosque. All 3 structures are big in size as well with great craftsmanship.

What I liked about the trip that Human can reverse the direction of desertification if they want. I noticed vegetables and fruits from local farms that too in the Desert of the UAE and they were using all bio fertilisers.

Rajesh Saxena Rajeev Kakar Sandeep Chouhan Banesh Prabhu Manish Maakan

I need help in understanding

1. What is learning Capacity?
2. How do we measure Learning Capacity in a Person?

A very interesting dialogue is happening where different Perspectives are emerging.

As per ‘Design The Thinking’ – Thinking mind has six rooms – Imagination room, Learning room, Doing room, Effective room, influencing room and Giving room.

Our mind lives in these six rooms throughout the day. The more imagination leads to the desire to learn more. The more learning gets applied to doing the more experiential learning. Through experiential learning, one learns to become effective as a team member or leader, leading to influencing others. Giving or teaching is the greatest way to increase learning capacity.

The measurement of learning capacity, suggested by a few people through standardised tests, is a good way to Judge. One other way to measure learning capacity is to ask a person to write down a number of questions which come to his mind about a particular problem, not answers. Germination of the right questions may help determine his/her learning capacities.

Today, we celebrated Ullas -The Young Achiever, 26th Annual ‘Can Do’ workshop 2023 at Music Academy, Chennai.

The workshop saw over 1,100 Teenagers from class IX from government and corporation schools selected through proper tests. Over 5,000 students took the test from over 200 schools in Chennai.

This workshop is named the ‘Diary of Dreams’ Workshop, where we encourage students to write their dreams in small personal diaries handed to them among 1100 other students.

This is the beginning of their journey of Design Thinking to drive higher performance, followed by 20 Life skills workshops. Each Summit has five Workshops conducted by Polaris/Intellect Employees, Ullas Alumni and college students.

IntellectAI kept resonating on 2nd day at Sibos with its CoPilot for Corporate Bankers. Let me share the story of the origin of CoPilot. Intellect started its AI journey 7 years back in the US. We were the first to set up a dedicated team in the US and embark on a ‘Platform’ approach to build AI capabilities aligned to what Financial Services will need in the future.

During the first phase, which we call IntellectAI 1.0, we mastered the art of extracting contextual and sentimental data from Excel Sheets, PDF Documents and Images. We applied triangulation, validation and enrichment to create what we called a Document Intelligence Platform. The technology behind it took 5 years to mature from Build Stage, i.e. 80+ per cent accuracy, to Decision Grade AI with 97+ per cent accuracy. This technology was then successfully applied in the highly document-intense industry space of Policy Underwriting, especially for P&C (Property & Casualty) Insurance. Today, this technology has empowered 20+ customers globally to make better and more informed decisions in Policy Underwriting, Cash Management and Expense Management spaces.

Once we mastered the Document Intelligence Platform, we moved to the next phase of our journey to build Multi-Question Search(MQS) and Triangulation technologies. In the Financial services space, the problems are multi-dimensional with the highest level of complexity associated with the variables around each dimension. Making it Decision Grade required accuracy, referenceability and audit trail for each proposed inference. This is what our next-generation technologies were able to deliver. And this is what we christened as CoPilot, ready for adoption across multiple industry segments.

The largest Norwegian Fund adopted IntellectAI’s CoPilot for ESG to create the ESG Risk Wheel, which is a combination of 150 unique sets of questions triaged from data from 8000+ companies.

Our CoPilot for Corporate Banking is targeted to leverage the power of AI in the Commercial Banking space. It seamlessly connects with Microsoft Azure OpenAI and delivers the high octane of Prompt Engineering and GenAI in order to boost accelerated revenue growth with reduced operational costs.

We are already receiving huge interest from global banks asking the right questions to bring more clarity and explore opportunities in their journey to become a Cognitive Institution from a Digital Enterprise.